Shipping & Delivery Policy – Eilme Online Shopping

At Eilme, we are committed to delivering your orders quickly and safely across Bangladesh. This Shipping Policy outlines our delivery process, timelines, and charges.

1. Delivery Coverage

1. We provide nationwide delivery across Bangladesh.
2. Orders are shipped through trusted third-party courier partners.

2. Delivery Time

1. Inside Dhaka City: 1–3 working days
2. Outside Dhaka City: 3–7 working days
3. Delivery times may vary depending on product availability, order volume, weather, or unforeseen events.

📌 Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Charges

1. Delivery charges are displayed at checkout before you confirm your order.
2. Charges may vary depending on:
3. Delivery location (inside/outside Dhaka)
4. Weight and size of the product

4. Order Tracking

1. Once your order is confirmed, you will receive an SMS/email notification with tracking details.
2. Customers can also track their orders directly from the “Track Order” page on our website/app.

5. Delivery Process

1. Our courier partner will contact you before delivery.
2. If delivery is unsuccessful due to the customer being unavailable or providing incorrect details, the courier may attempt delivery again or return the product to us.
3. In such cases, additional delivery charges may apply.

6. Cash on Delivery (COD) Orders

1. For COD orders, please ensure that you have the exact amount ready at the time of delivery.
2. Refusing a COD order without valid reason may result in account restrictions.

7. Delays & Exceptions

1. Delivery may be delayed in cases of natural disasters, strikes, lockdowns, or other circumstances beyond our control.
2. Some remote areas may have longer delivery timelines or limited courier service.

8. Contact for Shipping Queries

For any delivery-related inquiries, please contact:

1. Email: info@eilme.com
2. Phone: +8801644440225
3. Address: House No. 82/2, Kallyanpur Notun Bazar, Mirpur, Dhaka-1216

📌 Note: Eilme reserves the right to update this Shipping Policy at any time, based on operational requirements or courier regulations.