Terms & Conditions – Eilme Online Shopping

Welcome to Eilme Online Shopping. By accessing and using our website (www.eilme.com) or mobile application, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase.

1. General

1. These Terms & Conditions govern the use of Eilme’s website, mobile app, and services.
2. By creating an account, browsing products, or placing an order, you accept these terms.
3. Eilme reserves the right to update, modify, or change these terms without prior notice.

2. Account & Registration

1. Customers must provide accurate personal details (name, address, phone, email) when registering.
2. You are responsible for maintaining confidentiality of your account and password.
3. Eilme reserves the right to suspend or terminate accounts if false or misleading information is used.

3. Products & Pricing

1. We strive to ensure all product information, images, and prices are correct.
2. Prices are subject to change without prior notice.
3. In case of a pricing error, Eilme reserves the right to cancel or refuse orders.

4. Orders & Payments

1. Orders are confirmed only after successful payment or selection of Cash on Delivery (COD).
2. We accept multiple payment methods including mobile banking, debit/credit cards, and COD.
3. Eilme reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

5. Delivery Policy

1. Eilme provides nationwide delivery in Bangladesh.
2. Delivery times may vary depending on location and product availability.
3. Delivery charges will be notified at checkout before completing the order.

6. Return & Refund Policy

1. Customers can request a return within 7 days of receiving the product, provided it is unused and in original condition.
2. Refunds will be processed after quality inspection.
3. Certain products (e.g., perishable goods, personal care items, digital products) may not be eligible for return.
4. Refund processing times may vary depending on payment method.

7. Privacy & Data Protection

1. Eilme respects your privacy and protects your personal data in accordance with our Privacy Policy.
2. Customer data will not be shared with third parties without consent, except as required by law.

8. Liability

1. Eilme is not responsible for delays caused by third-party couriers, unforeseen events, or incorrect delivery details provided by the customer.
2. We are not liable for damages caused by misuse of products purchased from our platform.

9. Intellectual Property

1. All content on Eilme’s website and app (logos, text, graphics, images, designs) is the property of Eilme Online Shopping.
2. Unauthorized reproduction, copying, or commercial use is prohibited.

10. Governing Law

1. These Terms & Conditions are governed by the laws of Bangladesh.
2. Any disputes shall be subject to the jurisdiction of the courts of Bangladesh.

📌 By using Eilme Online Shopping, you agree to abide by these Terms & Conditions.